State Farm® Insurance Agent Natalie Kelley

"Friendly people. They check to see if i have any questions or concerns. Also i saved almost one half per month of what my old insurance company was charging for basically the same coverage. Living on a fixed income, paying that much less per month is a huge savings."

"Very helpful ladies!!! Truly represent a good neighbor. 😊"

"It was very easy to get a quote and saved money by bundling my policy. Gelatine handled my account and took care of all the details, which I appreciate"

"Maria is quick at her job and amazing! She helped lower my insurance by a lot and made the process to switch over super easy. (:"

"Loved working with Samantha! She was kind and efficient! Definitely recommend!"

"The staff always assist me with everything, billing, policy information, updates, coverage, and they are the nicest people. I am glad I am with them."

"I've been with this State Farm office for years, even though I no longer live in Roseburg, because they are incredibly responsive and professional. Very understanding of my changing needs."

"Excellent service. My battery died and I called Natalie's office and talked to Sam. Sam told me exactly what I needed to do to get a jump. She texted me my policy info so it would be handy for the tow company. Within one hour, the tow company showed up and charged my battery and I was good to go. Thank you State Farm!"

"They will save you every penny when your down bad, workers are nice and very sweet"

"Quick response whenever we need anything! As well as great customer service, thanks!"

"Maria is AMAZING. Anytime I have any issues, she’s quick to get on it and get everything fixed right away. Knowing I can reach out to her and get everything taken care of is extremely reassuring. Thank you for all of your help Maria!"

"Had a great experience with state farm Maria inparticular. Was very helpful and explain things in detail, plus saved me money.. Great insurance company."

"Natalie Kelley insurance is great Always solves needed situations. Been with them several years."

"I had the great opportunity to work with Sam to obtain renters insurance from this office. She was kind, professional, and answered all my questions. I couldn't recommend her more!"

"Laura has been such a great help getting me started with vehicle insurance, and providing me a fantastic experience overall. I cannot thank her enough 🙏🏽🙏🏽"

"Gilaine was wonderful to work with; very responsive to our needs and provided a quick turnaround for a quote and securing the insurance we needed. Have been a customer of Natalie's for years and have always had great customer service."

"Best place to get insurance and best people to work with. Everytime you have a question they are right there."

"Natalie Kelley state farm and Maria have good quotes and great service. I appreciate their assistance, service and policies. 👍"

"Maria is so incredibly helpful and a great problem solver! Definitely has the customers best interest as a priority."

"They got me a rate 150$ lower than what I was paying per month. Samantha helped me with my car insurance quote and Maria helped with my life insurance."

"Laura was absolutely wonderful helping me with my auto policy, offering me better and cheaper coverage!"

"Maria was wonderful to work with! She helped me set back up my auto insurance and even helped set up my DSS."

"I initially had a poor experience with this office, but only with one employee – my original review regarding that encounter remains below. Upon learning of my experience, Natalie contacted me directly. She acknowledged the errors that were made, although neither she nor the employee who made the errors was able to explain them. She apologized to me, addressed my concerns as well as she could, and used my feedback as a learning experience for her staff. Natalie was very friendly and appears to go out of her way to offer the best possible experience for her customers and prospective customers. I appreciate the opportunity I had to speak with her directly. -------- I have never communicated directly with Natalie Kelley – only her office manager, Maria Carton. I was unable to receive a quote from the website due to an existing policy in my household. Maria contacted me and asked if she could provide a quote. I provided my insurance requirements. She provided a quote. However, the quote was not what was requested: - I requested a $500k CSL – this is the one thing she got correct (on one of the two included quotes). - I explicitly told her that I did not want the Safe & Save discount – she included it. - I requested GAP (loan payoff) coverage – she excluded it. - I requested uninsured motorist property damage – she excluded it. - I requested a PIP limit of at least $100k – she quoted with $25k. - I requested specific comp/collision deductibles – she chose different amounts. - I requested no roadside or rental coverage – she included both. Upon receiving the quote and seeing that she had chosen to provide something that was wrong in every aspect other than my requested $500k CSL, I brought the issues to her attention. I also mentioned the fact that her quote for incorrect coverage was approximately double what I had received elsewhere for the coverage I had requested. She responded by stating that she didn’t understand how they could provide such a low quote and claimed that the quote from the other insurer didn’t comply with Oregon law. Her claim was blatantly false and contradictory to ORS 742.502. The mishandling of my quote artificially reduced the price from the coverage that I had requested. Though I don’t know the net effect, the lower limits and exclusions of requested coverage certainly reduced the quoted price. The inclusion of the Safe & Save discount further reduced the quoted amount by 10%. To be completely clear, I’m not saying that State Farm is the problem, nor am I saying that Natalie Kelley is the problem. However, in the end, I never received a quote that met my request. I can’t say if it was incompetence or intent, but it was a very poor customer service experience."

"With over 13 years of experience in the insurance industry, I valued the quick response and smooth collaboration with Gilaine. Switching our auto and homeowners policies to State Farm helped us save money, and we are particularly excited to support a local agent."

"This is such a personable State Farm office! Everyone there does an amazing job, they are very friendly and they are all fully licensed! They were able to help set up my auto insurance, renters insurance, life insurance, even life insurance on my kiddos, additional liability insurance to protect my butt from being sued, etc. I love having a local office as well. I would highly recommend any of the lovely ladies in the office! ❤️"